Return & Refund Policy

At Theerthakera, we take great care to ensure that every order reaches our customers in perfect condition. If you experience any issues with your order, please review our policy below.

Eligible Returns & Replacements

We offer replacements or refunds only in the following cases:

• The product was damaged during transit or delivery.

• You received the wrong product or an incorrect item.

Reporting an Issue

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.

To help us process your request, please provide:

• Your order details

• Clear photos of the product

• Photos of the packaging

• A brief description of the issue

Requests submitted after 48 hours of delivery may not be eligible for replacement or refund.

Non-Returnable Items

For safety and hygiene reasons, we do not accept returns or refunds for:

• Opened products

• Used products

• Products damaged due to improper handling after delivery

• Change of mind or personal preference

Refunds

If your claim is approved, a refund will be processed using the original payment method or another mutually agreed method.

Refund processing times may vary depending on the payment provider or bank.

Replacements

Where possible, we may offer a replacement product instead of a refund.

Contact Us

For any return or refund requests, please contact us:

Email: orderhelp@theerthakera.com

Phone / WhatsApp: 9495986869

We are committed to resolving genuine issues as quickly as possible and ensuring a positive customer experience.